| Welcome to our own world of inspired art. We have been blessed to travel to many places and have enjoyed the opportunity to incorporate our inspiration through our individual talents. By traveling we have not only expanded our horizons literally but also spiritually. Please check back often to see what we have created. We still have so many more things to upload and are continually having new adventures so this site will continue to renew itself. Enjoy! |
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Our contact information
By email: customerservice@susanskraft.com
By phone:
831.261.9231 (between 9 a.m. and 5 p.m. Pacific)
customerservice@susanskraft.com
Shipping Information:
Orders, based on availability, will be shipped after any and all email questions are satisfied. Most will be shipped within
3 to 5 days, with one week being the maximum shipping time for credit card transactions. Personal or business checks
submitted will have the standard 10 business days to clear and orders will be shipped at that time.
*FREE STANDARD UPS GROUND SHIPPING for most INTERNET ORDERS over $200, shipping to the same address,
within the Continental US, (excludes Alaska and Hawaii) Although the majority of our items fall into this category, We will
send you email to inform you if an item requires additional shipping fees.
Our order forms are for single shipping addresses only. If you wish to order items shipped to more than one address,
please fill out a separate order form for each different address.
Ground UPS can take up to 10 days, including weekends, to ship from the WEST COAST to the EAST COAST to
residential addresses.
1. UPS does not deliver to P.O. Box addresses. 2. All P.O. Box addresses must be sent via USPS. 3. Shipments to APO
addresses are shipped via US Mail and your shipping costs will be quoted via email prior to processing for your
approval.
Refund, Returns and Cancellation Policies:
Please send email to customer service regarding any returns or refunds first. Merchandise being returned without prior
email will result in delays in any refund. Merchandise being returned is at customers' expense and shipping costs will
not be reimbursed. If item is damaged due to shipping, item will be either fixed and returned or replaced with similar
item, due to availability of components. All items will be shipped insured so please refuse any packages that arrive
damaged. Contact shipper directly for damages. Items being returned due to "color" or length or simply change of mind
will be refunded with a 15% restock fee. Cancellations will be refunded 100% if we are notified prior to shipping.
Frequently Asked Questions:
Q. How will i know if an item is in stock? A. Once an item is sold, it will be removed from the website. All items are
custom-made and one of a kind. If you request an item that is sold out and it's a "must have", one will be designed in a
similar fashion and placed on the web site for viewing. A separate email will be sent to you with a picture of the item for
approval. Email customer service to see current availability of an item. Always refer to the item number.
Q. How quickly will refunds be returned? A. In most cases, the same day. An email will be sent to you confirming refund
and processing of such.
Q. If i receive an item that is not the same color as the picture shows, will i receive a refund? A. Yes but you will be
refunded 85% of your total purchase price. The 15% charge is a re-stock fee.
Q. Can I custom order any jewelry? A. Always. Depending on availability, many items can be created and sent out the
same week. An email with picture will be sent to you for approval. Upon approval, payment can be made with personal
check, with a 10 day hold, and then shipped; credit card orders will be shipped within 3 days.
Q. What if I ordered a necklace and received a bracelet instead? A. We make every effort to insure correct items are
shipped. Please verify the order number before you place your order. If it is OUR mistake, we will refund your return
shipping fee and ship to you at our expense the correct item. With a huge apology!
